Essential Features for Business Faxing

World-wide commerce continues to rely heavily on the use of facsimile transmissions. The use of email has substantially reduced the use of fax machines and fax servers, but the use of fax continues to be widespread. In addition, faxing technology continues to evolve to meet the increasingly sophisticated needs of organisations today. At the same time, however, many companies are under mounting pressure to cut capital investments - including new technology spending. Therefore, as organisations assess the efficiency and effectiveness of their fax solutions, it is more critical than ever that the evaluation be comprehensive.

Here are the essential features for business faxing:

• Web Administration : View and manage fax traffic in real time.
• Custom Fax Cover Pages: Develop cover pages with your company logo or other personalised information or design.
• Custom Reporting for Business Messaging : Generate reports automatically to include information such as fax volume, delivery status and cancellations, sorted by individual, department or company.
• Integrated Broadcast Faxing: Send a single message to multiple recipients in various formats, including fax, email and SMS text message.
• Colour Faxing: Send and receive medical reports, photographs, engineering reports, and other documents in colour.
• Bar Code Tracking: Track responses with a barcode - particularly helpful when issuing a bulk or broadcast fax which requires a fax-back response.
• Automated Forms Overlay : Populate forms with variable data and forward the completed form as a fax to recipients.
• Receive Stamping: Imprint the actual date and time of receipt on the bottom of each page.
• Fax Identification Tags: Identify the actual originator of a fax by name or designation, rather than just by fax number.
• OCR Optical Character Recognition (OCR Fax Services): Convert an electronic fax to plain text, allowing you to edit, copy or cut text from that fax message and import it to another file format.
• ICR Intelligent Character Recognition (ICR): Pick up handwritten characters and numerals and incorporate the data into your documents, data files and forms.
• Fax Number Options : Provide your customers or personnel with toll-free numbers or numbers which have local area codes.
• Application Faxing: Interface with and migrate data from any of your applications, including legacy systems.
• Message Archiving: Have your outbound and/or inbound messages automatically archived.
• Holiday Routing: Route faxes to one or more alternate email addresses during a holiday or period of absence.
• Customer Associated Data : Attach fill-able fields to a fax record so a particular fax could, for example, be associated with a particular patient, file number, clinic location, doctor, and any other information that is relevant to the customer's work process.

 

You probably don't need all of these features immediately. However, when evaluating solutions, look for providers who offer not only what your organisation needs today, but what it might need tomorrow - as your company grows and business practices change.

Learn about the essential features for Busines Faxing today!