Fax 2 Email Frequently Asked Questions .
How do I sign up for Fax 2 Email?
Once I have registered, how long before my Fax 2 Email account will be active?
Can I forward faxes I have received to one or more contacts?
Is any software needed to use the Fax 2 Email application?
Does my computer have to be turned on to receive faxes?
Is there a limit to the amount of faxes I can receive?
The faxes I receive are typically 10 pages long. How large will the file be?
Can I receive 2 or more faxes from different sources simultaneously?
Can my number receive calls from anywhere?
If I register, am I bound by any type of contract?
My email account sees the TIFF document as spam?
What happens if my email address changes - do I lose my fax number?
Each time I dial my registered 086 number I get a message that says the number does not exist ?
How many times must I use my 086 fax to email number to ensure it stays active?
How much will it cost to use?
What do I need to view Tiff files on my PC?
What Operating systems are supported?
My email address has changed - how do I up date my 086 end destination?
How do I change my preference between .TIFF an .PDF files
I have set my preference to .PDF but my fax comes in as .TIFF
I have received a fax as a .TIFF file but can’t open it. I have a working .TIFF viewer install on my PC
How do I sign up for Fax 2 Email?
Follow this link, Register for Fax 2 Email.
Once I have registered, how long before my Fax 2 Email account will be active?
On registration you will receive an activation link to activate your Fax 2 Email account.
Once you have activated your account everything will be live in about 2 hours.
Can I forward faxes I have received to one or more contacts?
Yes - You can forward the fax as an attachment to any number of contacts.
Is any software needed to use the Fax 2 Email application?
No software is required. You will receive the fax as a .TIFF or .PDF attachment in your email inbox.
Does my computer have to be turned on to receive faxes?
No, as with standard emails, your incoming faxes are stored on your ISP’s server until you have downloaded your email.
Is there a limit to the amount of faxes I can receive?
An unlimited number of faxes can be received on any of your 086 Fax to Email numbers at no extra cost.
The faxes I receive are typically 10 pages long. How large will the file be?
10 full pages = 600kb (60Kb per page)
Can I receive 2 or more faxes from different sources simultaneously?
Yes - the system has been setup to deal with multiple entries for one 086 number.
Can my number receive calls from anywhere?
No for 086 numbers. Calls can only be received from South African telecommunications networks. NO INTERNATIONAL CALLS.
If I register, am I bound by any type of contract?
No, there are no contracts involved.
My email account sees the TIFF document as spam?
Just set your email account to allow the TIFF document.
What happens if my email address changes - do I lose my fax number?
No you don't lose it, just send us an email and we will link it to the new email for free.
Each time I dial my registered 086 number I get a message that says the number does not exist ?
These numbers can only be dialled from a Telkom line. If you try and dial it from a cellular phone then some of the cellular networks will report such a message or give an engaged tone.
How many times must I use my 086 fax to email number to ensure it stays active?
You must receive a fax at least once every month to ensure your account stays active.
How much will it cost to use?
A Fax 2 Email number will be allocated to you at no cost.
There are no costs for you to receive a fax, you receive it for free.
The person (the sender) who sends a fax to your number (the receiver) will be charged the Telkom Fax 2 Email tariff currently set at R1.82 (VAT inclusive) per minute.
What do I need to view Tiff files on my PC?
If you do not have software to open a .TIFF document you can download a viewer from Tiff Viewer.com - http://www.tiffviewer.com/
What Operating systems are supported?
Any operating system will work. The Fax 2 Email system utilises your email client to deliver faxes.
My email address has changed - how do I up date my 086 end destination?
You can log in to the online user porthole and update your detail, or send us an email and we will do it for you.
How do I change my preference between .TIFF an .PDF files
You can log in to the online user porthole and switch preferences between the two formats.
I have set my preference to .PDF but my fax comes in as .TIFF
This usually happens when the received fax is incomplete.
I have received a fax as a .TIFF file but can’t open it. I have a working .TIFF viewer install on my PC
This usually happens when the sent Fax is corrupted or was not relived on our faxing server.
